Terms and Conditions of Sale
TERMS / PAYMENTS:
Payment is due with order. We accept most major credit cards. Sorry, no COD orders.
OEM (wholesale) pricing may be available to those engaged full-time in the display and cabinet industry who provide products for resale. Proof of qualified business ownership is required for OEM pricing with a $1,500 minumim first time order.
Most orders are shipped via UPS ground. For your convenience and ease of order placement, please provide us with YOUR OWN UPS ACCOUNT NUMBER in the blank provided on the order form. Using your own UPS shipper's number adds nothing to the regular UPS rates! If you don't have a UPS shipping number, please call us for a freight quote. All shipments are FOB our dock, Oregon City, OR 97045.
We take great pride in the safe packaging of your order. Freight damage is extremely rare. However, should you experience any freight damage, please contact us within 10 days of receipt so that a claim can be filed on your behalf for any item(s) damaged. Please keep all packaging materials for possible inspection by the carrier. Understand that all freight is shipped FOB our dock, Oregon City, OR 97045.
If for any reason we are out of stock on a particular item, we will automatically ship all other items and will backorder the balance unless advised otherwise at the time your order is placed.
Please be sure of the item(s) you are ordering. Only you can determine the proper suitability of our products for your particular application(s). A 15% restocking charge with a $15.00 minimum will be deducted plus freight charges we had paid, if any, from ALL refunds. Please be 100% certain of the items you are ordering. Returns must be made within 15-days of original receipt. Please call for a RMA (return materials authorization) number prior to making a return as it will automatically be refused otherwise. RMA’s must be clearly marked on the outside of the box(s) and/or shipping tubes for easy visual identification. All returned products will be fully inspected. Any signs or indication that the returned product(s) have been either used, mounted, installed, or damaged cannot be refunded. (Custom orders were lighting tracks have been cut to your specifications are not returnable). Refunds are paid within 15-days of approved receipt of goods.
PRODUCT INSTALLATION & CAUTIONARY NOTATIONS:
Quartz halogen lamps create a high heat factor. (This is true with all quartz halogen lamps sold by all manufacturers). It is important to install quartz halogen lighting where it cannot come into contact with flammable materials, or where flammable materials could fall upon, or come in contact with the lamp under unexpected or unintentional situations. All combustible materials must remain at least 5 ” away from the face of any quartz halogen lamp. We strongly advise you to use common sense and install only in safe applications only. All or products are for dry and indoor use only. As with all electrical lighting installations, you should be qualified and knowledgeable with general electrical installations, or hire a licensed electrician to perform the installation for you. It is important to note that city codes require all 120-volt wire connections be housed within a metal box such as an over-the-counter J-box with a metal cover, which are available at any hardware or home center store for about $2.00 each. Never use wire nuts for low-voltage wire connections. Use only screw-post terminal blocks as shown within our web-site. All connections must be VERY tight, otherwise, lose wires can cause electrical arcing that can eventually melt wire nuts. Only you can be the judge of your safe installation abilities and skills. Buyer assumes full responsibility with the safe installation of all Paragon Lighting products.
1 YEAR LIMITED WARRANTY: (Lamps are not covered by warranty)
Products sold by Paragon Lighting have an automatic 1 year limited warranty. (NOTE: lamps are not covered by this warranty). Paragon Lighting will either repair or replace any part or item we deem defective within one year of original receipt. Replacement parts do not extend the warranty period. Defective items must first be returned to Paragon Lighting for inspection prior to a warranty replacement. Please call 800-369-6486 for a RMA (return materials authorization) number prior to making a return. Packages received without this RMA number will be refused. RMA’s must be clearly marked on the outside of the box(s) and/or shipping tube(s) for easy visual identification. Prior to making any return, understand that any item(s) found to have been misused, abused, altered, or damaged by an outside source, will not be covered by this warranty. Buyer assumes full responsibility for the safe installation of all Paragon Lighting products and therefore, buyer agrees not to hold Paragon Lighting liable for any damage caused by the unsafe installation of all such products. This warranty is a parts only warranty and does not cover labor, possible downtime, loss of sales, return shipping costs, or any other cost(s) you may incur due to the defective part(s) failure or any labor involved in it's removal and/or reinstallation. No other warranties are expressed or implied. Should you have any questions with regards to this warranty, please call our customer service department at 800-369-6486.
Most standard size orders (up to $500) ship within approximately 3 to 5 work days. You will be given an estimated ship date on larger orders. We try our best to maintain reasonable inventory at all times. Understand that all shipping estimates are estimates only. We too must rely on a variety of venders and their estimated lead-times. We do our very best to always ship on time.
Our web site features a printable order form. Please use this order form when ever possible. Or, you may use your own purchase order form. Please include phone numbers, contact name(s), quantities, correct quantity pricing, etc. We will confirm your order via fax or email. All orders must be confirmed with signature. All orders need to be prepaid unless you have established an open account. All first time orders are to be prepaid. No exceptions please.
We have tried to provide as much detailed product information within this website. We understand that you may have additional questions that we've not fully addressed. Please call our customer service department at 800-369-6486 M - F 10am to 5pm PST. We are always happy to help!